Snatchjobs

1 jobs in Singapore

Customer Support Manager

Cornerstone Group | Singapore - Somerset

Posted 1 day ago | 38 views

Education Level

Diploma

Industry

Accounting / Finance - Audit & Taxation

Skills

Interpersonal Skills,Ability to thrive in a fast-paced environment and strong organizational skills,• Good communication and interpersonal skill

Experience

No experience needed

Job Description:

Interact with customers to resolve inquiries.

Assist in daily documentation and tracking.

Support the Customer Experience team by tracking service metrics, analyzing feedback, and identifying common pain points.

Collaborate to streamline workflows that directly impact customer satisfaction.

Assist in the development of FAQs, training documentation, or customer service tools to enhance efficiency.

Analyze internal data to provide actionable insights that improve customer service and operational performance.

Work to propose enhancements to self-service platforms or customer-facing systems.

Participate in strategy sessions and meetings to learn how financial decisions are made and executed.

Benefits:

Increments in pay if done well.