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1 jobs in Singapore
Contact Centre Agent (1 Year Contract, Mandarin Speaking)
DHL Supply Chain Singapore Pte. Ltd. | Singapore - Ubi
Posted 2 months ago  |  371 views
Education Level
Primary / Secondary School / 'O' Level
Industry
Call Centre / Telemarketing - Call Centre
Skills
Customer Satisfaction,customer serivce

Experience
1 year experience needed

Job description

Job Description:

  • Handles inbound calls from members of public 
  • Provide satisfactory explanation to customer and take remedial action where necessary
  • Provide pro-active feedback to the customer to ensure that the committed ETA is respected
  • Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

  • Minimum 1 year of experience in contact centre environment and/or service-related industry
  • Possess O level/Higher NITEC
  • Able to converse with mandarin-speaking callers
  • Able to converse in dialects is a plus but not mandatory 
  • Able to handle multiple hotlines