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1 jobs in Singapore
Contact Centre Agent (1 Year Contract, Mandarin Speaking)
DHL Supply Chain Singapore Pte. Ltd. | Singapore - Ubi
Posted 4 months ago | 573 views
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Education Level
Primary / Secondary School / 'O' Level
Industry
Call Centre / Telemarketing - Call Centre
Skills
Customer Satisfaction,customer serivce
Experience
1 year experience needed
Job description
Job Description:
- Handles inbound calls from members of public
- Provide satisfactory explanation to customer and take remedial action where necessary
- Provide pro-active feedback to the customer to ensure that the committed ETA is respected
- Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
Job Requirements:
- Minimum 1 year of experience in contact centre environment and/or service-related industry
- Possess O level/Higher NITEC
- Able to converse with mandarin-speaking callers
- Able to converse in dialects is a plus but not mandatory
- Able to handle multiple hotlines
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