Job description

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Contact Centre Agent - 1 Year Contract

• Working days & hours: 5 days work week shift work including weekends
• 3 shifts schedule: 8am-5.30pm, 8.30am-6pm, 1.30pm-11pm
• Working location: 25 Ubi Rd 4, UbiX

Responsibilities:

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects.]

Job Requirements:

• Good communication skills in English
• Proficiency in mandarin/dialects may be required depending on program requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner

Job Qualifications:

• Must possess O-Level/Higher NITEC/A-Level/Diploma/Degree
• At least 2 years of relevant working experience in Contact Centre, customer support and customer service functions