Job description

Duties and Responsibilities

·       Maintain and inspect all conference rooms and pantries in good and clean condition.

·       Ensure all amenities in the conference rooms are well stocked and organized at all times.

·       Ensure equipment’s, amenities and conference room facilities with defects are raised as work orders to relevant departments.

·       Escorts clients and visitors to the meeting rooms.

·       Facilitate the ordering process and service for beverages required during meetings and corporate occasions.

·       Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.

·       Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.

·       Washing up and clean pantries before closing procedures or whenever necessary

·       Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.

·       Report to supervisor or manager for any user or client feedback

·       Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.

·       Promptly respond to telephone calls in a friendly & professional manner.

·       Prepare stock inventory report and servicing report for management’s review.

·       Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an exceptional workspace experience.  Create a welcoming, and engaging office environment for HSBC colleagues and their visitors.

Experience and requirements:

·       At least 1-2 years’ experience in Hospitality, F&B or Customer Experience discipline.

·       Food Hygiene Certification preferred. Successful applicants without certification will be sent for mandatory certification.

·       Degree in hospitality or related field is preferred but not required.

·       Excellent PC skills, proficient in Microsoft Word and Excel.

·       Must be fluent in English and local language.

·       Have an energetic, enthusiastic, cheerful, and outgoing personality.

·       Be able to handle pressure, think quickly and remain level-headed.

·       Demonstrated ability to deal with ambiguity, complaint and solve complex problems effectively.

·       Strong interpersonal and communication skills engage with all levels of seniority.

·       Experience in working in an environment where there are peaks and demands during service times.

·       Self-motivated and able to use own initiative.

·       Interest in continuous improvement and development.