Job description

As a Service Crew, you will be trained and rotated across the following stations:

1. Cashiering

• Take and process customer orders

• Handle payment transactions accurately

• Responsible in Opening / Closing of the POS system

1. Food Counter

   • Prepare and present dishes efficiently and consistently as per SOP

   • Support smooth kitchen workflow and ensure food is served on time

   • Ensure food quality and portion control according to recipes and standards

2. Drinks Counter

   • Brew and serve hot and cold drinks

   • Maintain consistency and quality standards as per SOP

3. Dining Area

   • Greet and welcome customers with a friendly and professional attitude

   • Assist customers in locating seats

   • Deliver food and drinks from the counter to customer tables

   • Ensure orders are served accurately and promptly

   • Assist with queue control during busy periods

   • Clear empty dishes and trays efficiently

   • Clean and sanitize tables, chairs, and high-touch surfaces before opening and closing of restaurants

   • Replenish self-service stations (e.g., napkins, side plates, cutlery)

4. Dishwasher

   • Wash dishes, utensils, trays, and cookware using a dishwasher or by hand

   • Ensure all washed items are clean, free of stains/grease, and properly sanitized

   • Organize clean dishes and utensils in their proper storage areas

   • Maintain cleanliness of the dishwashing area, including sinks, floors, and machines

   • Dispose of food waste and garbage properly and promptly

   • Refill soap, sanitizer, and drying supplies as needed

At every work stations, you are required to:

• Maintain cleanliness and organisation of work stations and kitchen equipment

• Monitor inventory levels and assist with stock checks and receiving of goods

• Adhere to all hygiene, safety, and service SOPs strictly

• Be flexible to assist in other sections as required

• Work closely as a team to meet restaurant standards

• Support other work station if needed (multi-task)