Job description

Born in the Land of Smiles, Soft Spot is bringing its soft serve açaí experience to Singapore soon, in the heart of Joo Chiat. If you're curious about the açaí business and passionate about creating feel-good moments for customers — where health meets happiness, we’d love to hear from you.

Job Description:

·       Greet and welcome all customers warmly.

·       Provide knowledgeable service and assist customers with orders and recommendations.

·       Open and close the store in accordance with established rules.

·       Oversee and maintain cleanliness of the store, visuals, and overall store ambiance.

·       Perform routine checks to ensure daily prep is completed and all equipment (soft serve machines, freezers, POS) is fully operational and ready for service. Handle possible malfunction of assets in store.

·       Conduct daily opening inventory to ensure stocks are accurate and sufficient.

·       Assemble menu items accurately and consistently according to brand standards.

·       Order Fulfilment & Delivery: Prepare and pack delivery materials, including frozen soft serve, cool packs, and toppings.

·       Manage incoming orders through POS and delivery platforms.

·       Work closely with Delivery Platform representative on operations and promotions.

·       Submit a daily sales report and account for food waste/ stock orders at the end of each shift.

·       Participate in monthly stock counts and report discrepancies or low-stock alerts (ensure FIFO).

·       Weekly purchase and procurement after stock count.

·       Take out trash and dispose of waste safely and regularly.

·       Clean soft-serve machine thoroughly every 2–3 days as per hygiene protocols.

·       Ensure all food safety and hygiene standards are always followed.

·       Handle any other duties that may reasonably be required to support store operations.

What We're Looking For:

·       Singaporean/ PRs only.

·       Proven experience ideally within the food service or retail space.

·       Confident leadership and team management skills. Strong communicator with interpersonal skills and problem-solving abilities.

·       Rotating roster shifts, including weekends and public holidays. Must be able to commit at least 1-full day of the weekend/PH of the week. If needed, we may ask you to work on certain days when additional support is required.

What's In It for You?

·       Paid annual leave.

·       Exclusive staff discount.

·       Love pets? So do we! We’re pet friendly.

·       As the business grows — proven performance will lead to greater opportunities and responsibilities.

·       At Soft Spot, we’re all about creating a vibrant and welcoming environment where teamwork, trust and growth go hand in hand. We believe in supporting and enjoying the journey as we grow!