Job description

Key Responsibilities:

1. Troubleshooting and Issue Resolution:

   • Lead and assist the IT support team in diagnosing and resolving technical issues related to hardware, software, and network connectivity.
   • Provide on-site support to end users for both routine and critical issues.

2. Software Updates and Maintenance:

   • Oversee and manage the timely downloading, installation, and updating of required software applications across all systems.
   • Ensure that all systems are running the latest versions of software and are compliant with security standards.

3. Team Leadership and Coordination:

   • Lead and mentor the IT support team, providing guidance and support in troubleshooting and day-to-day operations.
   • Train new team members on IT support processes and company-specific systems.

4. Documentation and Reporting:

   • Maintain accurate records of technical issues, resolutions, and software updates.
   • Create and update troubleshooting guides and procedures for the team.

Requirements:

• Proven experience in IT support, with a strong background in troubleshooting and software management.
• Experience in team leadership or supervision.
• Strong communication and problem-solving skills.