Job description

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, providing timely and effective support

• Understand and anticipate customer needs to enhance satisfaction and experience

• Build and maintain strong relationships with prospects and existing clients

• Collaborate with internal teams to resolve issues

• Identify opportunities for cross-selling and up-selling in a consultative manner

Requirements:

• Diploma/Degree in Business, Communications, or related field

• Excellent interpersonal and communication skills, both verbal and written

• Strong problem-solving attitude and attention to detail

• Ability to remain calm and courteous under pressure

What We Offer:

• A warm, collaborative work environment with an emphasis on service excellence

• Professional development and growth opportunities

• Competitive remuneration and incentive packages

• Flexible Work Arrangements