Job description

• Overseeing day-to-day operations of the Dormitory and ensures the highest level of clients and residents’ satisfaction and service standards in accordance with our operational policies and procedures.
• Responsible in handling client/resident’s feedback and resolving complaints or issues promptly and satisfactorily through consistent engagement with the parties.
• Maintain a clean and safe environment, including raising mental health awareness for the residents.
• Responsible for ensuring that the Dormitory complies with FEDA and industry regulations.
• Responsible to provide guidance on the preferred communication method to resolve operational, event and dormitory regulatory issues at the Dormitory.
• Responsible for ensuring smooth implementation of duty roster and manning plan for operations of the Dormitory to ensure services meet the expectations.
• Assist Dormitory Manager during engagement with public authorities (i.e. BCA, MOM, SPF, NEA, SFA, ICA, SCDF, MHA, MWC etc.) 
• Evaluate stakeholders’ and residents’ feedback and reports and initiate corrective actions and further improvement on the Dormitory operation.
• Prepare and submit weekly/monthly/quarterly reports and updates for Dormitory Manager, Operation Director and the Management.
• Attend to any emergencies at the Dormitory.
• All other duties assigned by immediate superior from time to time.

Requirements:

• Minimum education: N level.

• No previous experience required; training will be provided.

• Excellent team player.

• Basic proficiency in spoken and written English.

• Alert and possesses strong observational skills.

• Personal transportation is an advantage.

Additional Information:

• 44-hour work week, with rotating shifts including weekends and public holidays.

Benefits:

• Night Shift Allowance

• Sunday Allowance

• Outpatient Medical / Dental Benefit

• Hospital & Surgical Insurance Coverage

• Personal Accident Insurance Coverage

• Free Annual Basic Health Screening

• Birthday Leave

• Salary Payment at Mid & End Month

• 13th Month Pay (AWS)

• Training Sessions

• Good Career Progression