Job description

We all know that your home is more than a house. At IKEA, we also believe your work is more than a job.

About the job

Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.

Your assignment

• Assist in the opening and closing of the check-out counter, which includes and but not limited to cash handling and deposit.
• Support customers with their enquires and help resolve escalated issues with customers.
• Assist customers to scan products, operate scanning equipment and fix transaction technical issues.
• Handles cash transactions and receive and process all payments according to standard operating procedures.
• Completes, process and maintain applicable paperwork and records to maintain cash registry accuracy.
• Support the administration process in cash office in accordance with the standard operating procedures and compliance.
• Understand the department standard operation procedures and conforms to ensure compliance to department audits.
• Support the department in achieving its KPIs and main actions.
• To multi-task and support other functions with the Customer Relations Department, when required.

Your profile

• You are customer-service oriented with good communication and interpersonal skills.
• You are a committed and responsible team player who is able to cope in a fast-paced environment.
• You are meticulous, detailed oriented, highly observant and comfortable with handling cash transaction.
• You are computer literate and able to multi-task and work under pressure.
• You have strong integrity and sincerity.
• You are hands on and able to withstand prolonged hours of standing and handle heavy merchandise.
• You can commit working on AM/PM shift (Nov 2024 to Jan 2025), including weekends and public holidays.