Job description

As a Telephone Operator, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Familiar with hotel operating system especially PMS,
• HotSOS, PABX, table management system and Micros system.
• Record all equipment and be familiar with the system and functions
• Understand what’s going on in the hotel and its implication for the department.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are
  maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team
  members are familiar with the procedures too.

Join us today, by applying with us to find out more!