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Customer Service Officer (Till August)
PERSOL Singapore Pte Ltd | Singapore - Novena
Posted 1 Week ago  |  85 views
Education Level
Higher Secondary / Pre-U / 'A' Level
Industry
Others - any
Skills
admin and customer service

Experience
No experience needed

Job description

  • Respond to enquiries via inbound calls and emails
  • Assist the respondents to complete the survey
  • Compile, record, input survey returns and data accurately into the system
  • Explain survey objectives to respondent
  • Ensure that the given KPI are being met based on the project timeline
  • Provide status report to the supervisor

Job Requirements

  • At least ‘A’ levels qualification or equivalent.
  • Applicants with call center background will be advantageous.
  • Strong phone and verbal communication skills along with active listening
  • Able to handle objections and complaints and proficiently de-escalate these cases.
  • Effective team player but also an efficient individual contributor.
  • Selected applicants are required to complete a training course and pass the assessment test before being deployed to operations.
  • Only Singaporeans may apply.