Job description

Responsibilities:

• Set up and configure various devices including Zebra PDA, Tablets, Label Printers, Barcode Scanners, Lenovo Workstations and Laptops, Ergotran with Screens, Large Screens, VR/AR Headsets, Phones, and Zoom room devices.
• Ensure proper functionality and integration of devices within the business environment, specifically in the Pharma industry with a focus on Vaccines and GxP compliance.
• Manage and troubleshoot LAN connectivity issues.
• Work with MS Active Directory for user management and permissions.
• Utilize the ServiceNow ticketing system to track and resolve device-related issues promptly.
• Collaborate with IT and business stakeholders to understand and fulfill device setup requirements.
• Provide on-site support and training for end-users as needed.
• Maintain documentation related to device setup procedures and configurations.

Requirements:

• Solid understanding and hands-on experience with Microsoft Windows Platform related technologies.
• Proficiency in setting up common IT devices such as workstations, external screens, phones, printers, etc.
• Familiarity with Zoom room devices setup and management.
• Experience working with Zebra devices (PDA, Tablets, Printers, etc.) is highly desirable.
• Knowledge of MS Active Directory for user management and permissions.
• Prior experience with the ServiceNow ticketing system is a plus.
• Strong LAN connectivity knowledge and troubleshooting skills.
• Basic understanding of firewall configurations and security protocols.
• Ability to work on-site 100% of the time, as remote working is not possible.
• Excellent communication and interpersonal skills.
• Previous experience in a Pharma industry or manufacturing environment is advantageous.

Location: Tuas, Singapore

Duration: Until the end of 2024